Frequently asked questions about So Smart


Find out here the answers to your questions

No. You don't need to install any software on your PC. All you need is an internet connection and an updated browser (eg: Chrome, Firefox, Edge, Safari).

There are many advantages. First of all, you do not have any installation problems and the software is always updated to the latest version. You can also access your company data from any device; you only need to have an internet connection and the references to connect to the service (user name and password)!

Of course! In any situation, you can use the device that best suits your needs: in warehouse the tablet, at the office the laptop, by the customer the smartphone or ... whatever you prefer!

In addition, on mobile devices, you can decide whether to install the App or use the web version (the browser), according to your needs.

So Smart platform is offered on a monthly basis. If after the first month you are not satisfied you can withdraw from the contract. An actual trial is not provided because So Smart offers you a real environment where you can start working right away, instead of a demo environment. With So Smart you can buy month-to-month, or get a discount for an annual subscription.

The So Smart subscription starts on the activation date and auto-renews each month until you decide to cancel. Simply notify our customer service group 14 days prior to your renewal date to cancel your subscription.

So Smart platform is offered month by month: usage and payment can be interrupted at any time. There is no time limit to subscription.

There is no option to suspend a subscription. If you decide to start using So Smart after a cancellation you will need to activate a new subscription and environment.

Yes. Within the customer center, which you will have access to once you have subscribed, you can associate your So Smart licenses with your existing Microsoft Office licenses.

Yes, you choose the one that best suits your needs. If your needs change over time, you can change the version or the number of users you need.

Of course! When subscribing to online services, you can ask EOS Online to increase the number of active services; the increase request will be handled autonomously by you.
Increasing the quantities for an existing subscription will result in the charging and invoicing of an amount proportional to the renewal date of the subscription already subscribed. The next renewal-due date will also include the amount of the new increment.

Of course! Changes upgrades and downgrades can be managed via the self service portal via the EOS Online store.

Sure! On our e-learning portal you will find the Course Catalogue to which you can subscribe; at the end of each course you will find the Quiz to put yourself to the test and after passing this you will receive a Certificato di completamento.

If you follow our suggestions and our training paths, you will be able to manage your business (buying, selling and managing receipts and payments) in one week. It's up to you and up to how long you spend your time training.

You can get help in several ways: before contacting the support you can search for the topic in the online manual and in the FAQ portal; if you do not find the answer you need, you can try the chat bot and if you do not have the answer here you can open a ticket to the Helpdesk portal.

Frequency and the level of support you receive from your personal coach is based no your specific needs. Many So Smart companies complete the training and go-live on the solution with no assistance at all, it's that easy to use.

It is a chat bot, you will send the request and the system will reply to you. If you can't solve your problem with the answers you receive, an operator will intervene to offer you all the help you need.

Updates are monthly but you don't have to do anything at all. This is a big advantage of software as a service: the software gets updated and you don't even notice it.

So Smart was born to grow. Periodically new Apps will be added to those available today.

So Smart provides you with the tools you need for data migration. The import is scheduled in the activation path. Help desk and coach will follow you through this initial phase.

Microsoft 365 software package (Word, Excel, Outlook) allows you to digitally sign documents using digital signature.

Yes. Microsoft Dynamics 365 BC provides dedicated access for your accountant. No VPN or installation of any particular software are required.

Not currently, however there are plans to develop an e-commerce option with a direct integration to So Smart.

So Smart is able to manage services as well as goods, so it adapts well to any type of company.

Book your online demo or contact us via chat for any of your questions.